Client Manager

FTC – JUNE TO AUGUST 2025 - 30 HOURS PER WEEK

Introduction

Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce, and experience, underpinned by modern creativity.

IPROSPECT - a global digital-first end-to-end media agency. Its unmatched mix of media strategy and storytelling with digital expertise and audience knowledge defines the new territory of performance-driven brand building. By delivering human-centric solutions, iProspect accelerates growth for the world’s most iconic brands including Sonos, Cox, LG, Hilton, Levi’s, Budweiser, Microsoft, and Procter & Gamble. The iProspect team works across a network of more than 8,000 media and performance specialists spread across 93 global markets.

We’re hiring for a Client Manager as part of iProspect in Newcastle.

Purpose of the Role

The purpose of the role is to deliver exceptional client relationship management to some of our key internationally recognised brands and manage a team of individuals to ensure operational success. It’s a critical role in a team that manages several clients across fashion, finance and healthcare verticals and will help achieve our objectives of growth and success through the management of our client portfolio.

Key Responsibilities

• Supports Associate Director and Managing Partner to deliver innovative and creative solutions to client briefs.
• Manages client communications plans, including timelines and budget.
• Reviews client plans and uses understanding of the clients’ business to drive greater margin and value through innovation and different ways of working.
• Oversees the management and delivery of ongoing media plans and works with specialist teams to optimise performance and delivery.
• Ensures ongoing delivery of integrated communications planning across all outputs.
• Manages team and client business to deliver KPIs, e.g., service PRF/SLAs, and accurately tracks costs.
• Foster strong working relationships with media owners, chair weekly reporting calls and own day to day communication with clients
• Allocates team resources to ensure delivery of data, information, projects against client deadlines.
• Act as a trusted adviser to clients to build relationships, manage internal interactions and conversations with other markets as needed.
• Oversees invoicing and payments process in line with contractual terms agreed to ensure smooth financial operations.
• Sets an example to the team to keep abreast of current and future industry thinking and trends.
• Effectively manages the team (execs & assistants), acting as a mentor to support the growth and development of all team members.
• Be an ambassador for the business, connecting across internal and external networks to deliver the operating model and build the brand reputation.

Qualifications + Skills

• 3+ years’ experience working in the media industry.
• Proficient use of Microsoft Excel and a good working knowledge of other Microsoft programmes
• Experience of using Google docs and cloud-based working.
• Good working knowledge of Google AdWords and Analytics
• 1+ years’ experience in managing people.
• Organised, diligent, and detail oriented.

What we offer

• This is a 12-month maternity cover role.
• The teams are based in our Newcastle office and operate under flexible working arrangements and are in the office Mondays and 1-2 other days in the week.
• As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds, and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

About dentsu

Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce, and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.